Terms and Conditions
Welcome to JKlein Furniture!
These terms and conditions outline the rules and regulations for the use of JKlein Furniture’s Website, located at www.jkleinfurniture.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use JKlein Furniture if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The order process is as follows:
You place the order for your products on the Website by pressing the purchase button at the end of the checkout process . We will send to you an order acknowledgement email detailing the products you have ordered. The lead-time on all orders is roughly 2-4 working weeks. Once your order is ready 2-3 days prior to delivery time we will send out an email once again detailing the delivery time and date.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order.
All goods must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
If you need to make a change to your order prior to delivery, please contact us by phone or email quoting your order number and inform them of the item to be changed. If the item in question is a bespoke custom order unless you contact us within 24 hours , we regret that it cannot be cancelled as production will already have commenced. You are not entitled to a refund if you simply change your mind. All refunds agreed are issued back by the payment method used to place the order in the first place and will be completed within 7 working days.
It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in writing to firstname.lastname@example.org quoting your order number and address.
Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of JKlein Furniture i.e. door or window removal etc. JKlein Furniture are only responsible for delivery to your front door. We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by JKlein Furniture will incur a delivery charge.
If you need to change the delivery address of your order please get in contact by either phone or email-address quoting your order number and address. JKlein Furniture must be advised of any cancellation of booked deliveries at least 48 hours before the scheduled delivery. A delivery cannot be cancelled on the day of delivery as the goods are loaded the afternoon before.
The driver will contact you on the day of the delivery and give you an approximate time only as circumstances beyond our control such as traffic congestion, breakdowns and inclement weather all play a role in the time you get your delivery. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.
All our products are delivered fully assembled unless stated otherwise.
Conditions of our returns policy
We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special bespoke custom-made orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Collection will occur on our next available date to your area.
Unless otherwise stated, JKlein Furniture and/or its licensors own the intellectual property rights for all material on JKlein Furniture. All intellectual property rights are reserved. You may access this from JKlein Furniture for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from JKlein Furniture
- Sell, rent or sub-license material from JKlein Furniture
- Reproduce, duplicate or copy material from JKlein Furniture
- Redistribute content from JKlein Furniture
This Agreement shall begin on the date hereof.